"Great order process, great communication, lightning-fast delivery. WOW!!"
- a quote from one of our many satisfied customers
How to Order •
Payment Options •
Product Information •
Submitting Artwork •
Order Tracking •
Shipping Terms •
Return Policy •
Contact Us •
Questions You Should Ask When Shopping for Awards
Click on the button above to verify Affordable Trophies' membership in the BBB and qualifications for the BBBOnline Reliability Program!
Affordable Trophies is a member in good standing with the Better Business Bureau, and meets their
strict requirements to qualify for the BBBOnline Reliability Program. If you are not sure where
to order your awards, shouldn't you be trusting your online business to a trusted and reliable company,
one who has a verifiable track record? Affordable Trophies is here to meet your needs!
How to order: Please see our How to Order page.
What payment options are available: We accept credit card payments and electronic checks issued through
See our Credit Card Payment page for more information.
How much your order will cost: Prices listed on our web site will give you a good idea of the cost of all items, but price can vary slightly
depending on how an award is customized. Some figures cost more than others, and
the amount of engraving required can affect the price. Unless otherwise stated, minimum shipping is
$10. We have to charge Missouri residents sales tax; we do not collect sales taxes for other states, but
those residing outside of Missouri may be responsible for paying their state's sales taxes.
The total cost that we charge will be provided with the quote we give you, including shipping
and any taxes. Any changes requested after payment has been issued will incur additional costs - no exceptions.
Product Information: We have a web page describing each of our products in detail. The size of
each product is disclosed. Trophy figures and cups are made of plastic unless stated otherwise. Statuettes
are made of resin unless stated otherwise. It is the customer's responsibility to request any further
information that may be desired. We make every attempt to provide the highest quality of awards for
the best price possible.
Submitting artwork to be engraved: Please see ourArtwork Information page.
Track your order: We have an Order Tracking System in place.
Be sure to have your Order Number handy; if you do not have your Order Number, please
email us and we'll be happy to assist.
Shipping Terms: To maintain our high levels of customer satisfaction, we ship orders
within the United States only, via UPS. UPS does not deliver to P.O. boxes or
APO addresses. We ship to the address specified on the invoice; a quote cannot be converted into an
invoice until we have shipping information. Customer is responsible for ensuring the shipping address(es)
are correct before issuing payment, or additional charges can be incurred. Shipment is via Ground
unless specified otherwise. The shipping
charges for delivery to Hawaii and Alaska will be significantly higher than shipping to locations
within the continental United States due to UPS charges. All shipments are insured for the full
value of the contents. Due to incidents of fraud, we cannot use anyone
else's UPS account number, FedEx number, etc., to ship awards. UPS drivers may, at their
discretion, require a signature (almost always for deliveries
to businesses, apartments, trailer parks, or any other place that the driver feels that a package
cannot be left safely without personally handing to an individual at the address). Affordable
Trophies is not responsible for the loss, theft, or damage of any items during or after shipping.
See below for information regarding shipping claims.
Claims: All claims for damages or discrepancies must be reported within 10 business days
of receipt of shipment. All items are inspected by Affordable Trophies before shipping to ensure
that items are in excellent condition upon turning them over to the carrier.
Affordable Trophies' liability ceases upon carrier's receipt of shipment
in good order. Customer should count and inspect each package before signing. If you receive a
damaged product from UPS, make the driver note the damage, and be sure to save all original packing
material. We do not expect customers to determine who is at fault for damage; all packages are
shipped with insurance, so UPS can and will process all claims for damage. All claims for lost, stolen, or damaged
products or any error on UPS' part must be filed with UPS by the customer (no exceptions). We can
provide assistance to help you expedite your claim with UPS.
Return Policy: For items damaged in shipping, please see our Claims
policy above. Written permission must be obtained before attempting to return any merchandise.
The request for a return must be made within 10 days of receiving the merchandise.
Plaques, poker medallions, and custom items cannot be returned.
Returned merchandise is subject to a 20% restocking charge. Engraving and shipping are not
refundable under any circumstances. Merchandise must be received in the
same condition in which it was sent.
How to contact us: We have our email addresses and phone number documented on our Contact Us page.